Emotional intelligence is a skill that can be enhanced with training and practice. It allows you to analyze the style of individuals and adjust your communications accordingly. This course will focus on the four attributes of emotional intelligence and participants will learn to develop and implement these competencies to enhance their relationships in work and life. This can be done by increasing understanding of social and emotional behaviours, and learning how to adapt and manage responses to particular situations. Outcomes: Define Emotional Intelligence; Identify the benefits of emotional intelligence; Learn the four attributes of emotional intelligence; Define and practice self-management, self-awareness, self-regulation and empathy; Effectively communicate with others; and Interpret and manage your emotions within the workplace.