Communication
Communication
3 min read
What are the stages of conflict?
Conflict is defined as a clash, disagreement or argument (which can be protracted and/or serious) between individuals or groups arising out of a difference in thought processes, attitudes, understanding, interests, requirements and perceptions. Or put more simply, conflict is a disagreement or a difference of opinion between two or more people. Conflict management is the ...
Author avatarLiz MakinFeb 27, 2024

The Science of Happiness: Unveiling the Chemistry
Mental well-being is an emerging “hot topic” for organizational systems, employees and clients/customers/patients. Happiness is a creative way to teach people how to develop proactive coping strategies and support systems to handle stress better. Happiness is a universal human aspiration, a state of being that transcends cultural and geographical boundaries. It's a feeling ...
Author avatarAlexia GeorghiouJan 22, 2024

Communication
5 min read
The Crucial Art of Crisis Communication: A Skill Every Professional Must Master
In today's dynamic and interconnected world, the ability to communicate effectively during a crisis is a skill that every professional should cultivate. Whether you're a business leader, healthcare worker, government official, or an educator, crisis communication is a vital aspect of your role. The importance of mastering this skill cannot be overstated, as it can mean the ...
Author avatarAlexia GeorghiouSep 24, 2023

Leadership
7 min read
Tying Organizational Values into the Employee Review Process: A Guide to Rewarding Values-Driven Employees
Introduction Every organization has a set of core values that define its culture and guide its operations. These values often represent the company's mission, vision, and principles. Integrating these values into the employee review process is a powerful way to ensure that your organization's culture is not just a poster on the wall but a living, breathing part of your ...
Author avatarAlexia GeorghiouSep 24, 2023

Active Listening and Empathetic Disarming of Conflict
Effective communication is the cornerstone of any healthy relationship, be it personal or professional. In the realm of conflict resolution, the ability to listen actively is a pivotal skill that can make the difference between escalated tensions and a harmonious resolution. This article delves into the crucial role of active listening in enhancing communication skills for ...
Author avatarAlexia GeorghiouSep 24, 2023

What are the key people management skills?
People management is the process of guiding, motivating, managing and leading others to achieve the organisation strategy, goals and objectives. This involves leading and motivating people, performance management and good communication and relationship skills. People management is one of the most complex elements of being a manager or leader and one of the most time ...
Author avatarLiz MakinSep 24, 2023

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